About Us
Click here to Download our Winter 2009-2010 NewsletterZodiac Heating & Air Conditioning Inc. Earns Carrier Factory Authorized Dealer DistinctionNational HVAC manufacturer recognizes local dealer for its superior technical expertise, business practices and customer service.
“Evaluating a dealer is a lot of work, but it’s an important process. Both consumer comfort and our brand reputation are at stake. How homeowners feel about Carrier brand equipment has a lot to do with how they feel about the dealer representing that equipment. Even if a dealer recommends the best products, system performance and customer satisfaction depend heavily on the dealer’s expertise in installing and servicing that equipment, and on how well they take care their customers. Carrier has a vested interested in making sure consumers are happy with their choice of dealers,” Perry stated. Once a company earns recognition as a Carrier Factory Authorized Dealer, it must work to maintain that status through ongoing training, certification and evaluation. Sales representatives are required to participate in a structured training program that teaches how to better identify and recommend the appropriate home comfort solutions. Installers and technicians are trained and tested on their technical competency. Factory Authorized Dealers must actively solicit and respond to customer feedback to maintain exemplary scores in Carrier’s proprietary customer satisfaction measurement system. In addition, the business practices of Carrier Factory Authorized Dealers are evaluated and re-evaluated on a regular basis. For example, the Factory Authorized Dealers must be EPA certified for refrigerant handling, maintain all required local licenses, and have appropriate insurance and liability coverage. “Homeowners lead busy lives. They want to make informed decisions that lead to home comfort and satisfaction, yet the clutter and choices out there can be dizzying. Our goal is to help simplify matters. When we evaluate Carrier dealers, we’re doing the legwork for the consumer. All the consumer has to do is look for the Carrier Factory Authorized Dealer logo to know that they’ll get the excellence and value they want. With the 100% satisfaction guarantee, they can make a risk-free choice and move on to activities they enjoy far more than ‘shopping’ for the right home comfort dealer,” Perry concluded. About Zodiac Heating & Air Conditioning Inc. Located in Van Nuys California, was founded by Ed Balouzian in 1984. Zodiac Heating & Air Conditioning Inc. provides a full range of home comfort products and services, including Duct leak Testing And comfort air balancing of systems]. Zodiac Inc. serves customers throughout the Valley and the greater Los Angeles area. About Carrier Corporation Carrier Corporation is the world's largest manufacturer of heating, air conditioning and refrigeration systems and equipment. It is a subsidiary of United Technologies Corporation (NYSE:UTX), provider of a broad range of high-technology products and support services to the aerospace and building systems industries. For more information on Carrier, visit the company’s web site at www.carrier.com; email contact.carrier@carrier.utc.com; or call 1-800-CARRIER. CONTACTS: Vic Balouzian, VP Zodiac Heating & Air Conditioning, Inc. T: 888.785.3699 F: 818.785.1905 Email: vic@zodiachvac.com Tim Perry Carrier Corporation T: 317.243.0851 F: 317.240.5182 Email: tim.perry@carrier.utc.com |
